Returns & Refunds

All shipments undergo quality checks before dispatch. If you receive a product in any of the conditions listed below, please notify us within the timelines given.

7-Day Return Window — Acceptable Reasons

You may request a return or replacement within 7 days of delivery for the following:

• Damaged, leaking, tampered, or broken product/package
• Wrong product delivered
• Product past its expiration date on arrival
• Incomplete order / missing products

Important: For damages, leakage, or missing items, please report the issue within 4 days (96 hours) of delivery.

Returns Not Accepted

• Opened, used, or altered products
• Missing or damaged original packaging (cartons, labels, seals)
• Requests raised after 7 days of delivery
• Damage or missing items reported after 4 days of delivery
• Returns for non-manufacturing reasons (flavour/taste preference, general dislike, etc.)
• Issues like stomach upset, headache, etc.
• Free gifts, samples, or promotional items

How to Raise a Return / Replacement

1. Email us at care@blyzeindia.com within the relevant timeline with:
   • Order ID and delivery date
   • Clear photos/videos of packaging, product label, and issue
   • Short description of the problem
2. Our team will review and respond within 24 working hours.
3. If confirmed defective, we may ask you to safely discard it and arrange a replacement.
4. If reverse pickup is unavailable, please self-ship via a reliable courier. Courier charges will be reimbursed upon proof.
5. Once received, the item will undergo quality checks, and we will process a replacement or refund.

Note: Replacements depend on stock availability. If unavailable, a refund will be issued.

Refunds Will Not Be Issued If

• The product returned is used, tampered, or not in original condition
• Incorrect/unserviceable address provided at checkout
• Product is partially consumed and then returned
• Returns policy conditions are not followed

Refunds May Be Issued If

• Product is out of stock at time of processing
• Address is unserviceable by courier partners
• Product passes quality checks and complies with the Returns Policy
• Duplicate payment for the same order

In such cases, orders may be proactively cancelled and refunded.

Refund Method & Timelines

• Refunds are issued to the original payment method.
• Please allow 5–7 business days for the refund to reflect post-approval.
• For COD orders, refunds will be made via bank transfer or store credit.